Custom Pet Mugs
Estimated Delivery:15-45 days
Free Shipping & Returns: On all orders over $75
Custom Pet Mugs
Colors and Styles
Photo Requirements
Please provide clear photos of your pet from the front, sides, back, and tail, along with a personality shot showing unique expressions (specify if the mouth is open or closed).
Important Notes
1. Handcrafted Uniqueness:
Each custom ceramic product is handmade, which means slight imperfections such as small bubbles, minor cracks, or seam lines may occur. We do our best to refine and minimize these, but traces of craftsmanship are inevitable.
2. Handle with Care:
Avoid using sharp objects, dishwashers, or microwaves with excessive heat to prevent damage to delicate features like ears, tails, or other pet details. Please treat your mug with love!
3. Satisfaction Guaranteed:
We take pride in the quality of our handcrafted products. To ensure the best experience, please record an unboxing video upon receiving your order. If any quality issues are found, we will be happy to address them and provide a solution. However, as these are custom-made items, we are unable to accept returns or exchanges for non-quality-related reasons.
Pictures
Thank you for choosing our custom pet products! Every item we create is made-to-order, with love and attention to detail. Below, you'll find everything you need to know about our shipping and return policy.
Production & Shipping Timeline
1. Production Time:
Since all our products are handcrafted and customized just for you, production typically takes 15–30 days.
o During peak seasons or in cases of high order volume, production time may be extended slightly.
o We’ll keep you updated every step of the way and appreciate your patience as we create something truly unique!
2. Shipping Time:
Once your product is ready, shipping times will vary based on your location:
o Domestic Orders: 5–10 business days.
o International Orders: 10–20 business days.
3. Delays Due to Uncontrollable Factors:
While we strive to deliver your product on time, please note that shipping delays caused by factors beyond our control (e.g., customs, weather conditions) may occur. Rest assured, we’ll do our best to minimize any inconvenience.
Return & Exchange Policy
As all of our products are custom-made to your specifications, we do not accept returns or exchanges unless there is a quality issue. However, we are fully committed to ensuring your satisfaction:
1. For Quality Issues:
o If your product arrives with any defects or quality issues, please contact us immediately.
o To help us resolve the issue, kindly provide an unboxing video showing the problem.
o We will take full responsibility for any quality-related concerns, including covering return shipping and replacement costs.
2. Non-Quality-Related Requests:
o Due to the personalized nature of our items, we are unable to accommodate returns or exchanges for non-quality-related reasons (e.g., change of mind).
Customer Reviews
I particularly love ceramic DIY mugs; using a cup I made myself always feels so meaningful.
The hand - crafted mug, every sip is of an exclusive flavor.
Use creativity to light up life. DIY cups make every day unique.
Make drinking water interesting and unique as well.
